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Keep a customer feedback tracker that updates itself

An OpenAI engineer has her dot gather user feedback and keep a live tracker up to date without being asked.

About 30 minutes to set up, then 5 a week Advanced

Published . Steps as of October 2026.

Can ChatGPT keep track of my customer feedback automatically?

Yes, if you have a ChatGPT dot: give it a standing goal to gather feedback from the places you connect and keep a tracker grouped by theme. As of October 2026, dots need ChatGPT Pro or Business Premium. Busy shops can ask for an alert when one complaint repeats. Solo coaches may only need the Friday summary. Add a rule so it never replies to a customer without asking you.

A sketch of what you'll get back.

Your prompt

Fill in your details. Skip any you like.

ChatGPT opens with your prompt already typed in. It's copied too, just in case.

The prompt that gets copied

Your ongoing job is to keep a customer feedback tracker for [YOUR BUSINESS, e.g. Tidewell Coaching].

Where to look: [FEEDBACK SOURCES, e.g. my inbox, form replies, Google reviews]. Check every [HOW OFTEN, e.g. weekday morning].

For each new piece of feedback, add a row: date, source, customer first name only, what they said in one line, theme (praise, complaint, question, idea), and urgency.

Group the rows into themes and keep a count for each. If the same complaint shows up three times in a week, tell me right away.

Every [SUMMARY DAY, e.g. Friday], send me a short summary: the top three themes, one quote for each, what changed since last week and one thing I could fix next.

Never reply to a customer or share anything without asking me first.

Give your ChatGPT dot one standing job: gather what customers say in your inbox and reviews, and keep a live tracker of themes. You get a weekly summary of what's working and what's not.

Step by step

  1. Create your dot in the ChatGPT desktop app or on desktop web
  2. Open its profile and connect your email under Customize > Plugins
  3. Add a custom rule so it asks before it replies to anyone
  4. Send it the prompt below as its goal
  5. Check the tracker and the Friday summary each week

What you'll get

A live tracker of customer feedback grouped by theme, alerts for repeat complaints and a short weekly summary with quotes.

Dots need ChatGPT Pro or Business Premium, age 18+, and aren't in every region yet (as of October 2026).

Made for
Small business owners, Creators, Coaches
Works in
ChatGPT

Frequently Asked Questions.

Can ChatGPT keep track of my customer feedback automatically?

Yes, if you have a ChatGPT dot: give it a standing goal to gather feedback from the places you connect and keep a tracker grouped by theme. As of October 2026, dots need ChatGPT Pro or Business Premium. Busy shops can ask for an alert when one complaint repeats. Solo coaches may only need the Friday summary. Add a rule so it never replies to a customer without asking you.

Which AI tools does this work in?

It works in ChatGPT. On this page, ChatGPT opens with your prompt already typed in. Dots need ChatGPT Pro or Business Premium, age 18+, and aren't in every region yet (as of October 2026).

How long does it take?

About 30 minutes to set up, then 5 a week. It's rated "Advanced". There are 5 steps, listed above.

What do I need before I start?

Just your details for 4 blanks: your business, feedback sources, how often and summary day. You can skip any, and your AI will ask for them.

What will I get back?

A live tracker of customer feedback grouped by theme, alerts for repeat complaints and a short weekly summary with quotes.

Find more like this in AI agent use cases, For content creators, For small business and For coaches.

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