Turn a painful one-star review into a calm reply that wins trust
It writes for the people who'll read the review later, so your reply shows how you treat customers when things go wrong.
A sample of what you get back, made with AI.
Your prompt
Fill in your details. Skip any you like.
ChatGPT and Claude open with your prompt already typed in. Gemini can't be filled in from a link, so its button copies your prompt: paste it into the new chat.
The prompt that gets copied
I own [YOUR BUSINESS, e.g. a family plumbing company] and just got this review: [PASTE REVIEW AND RATING] What actually happened, from my side: [WHAT HAPPENED, e.g. tech arrived 2 hours late] Write two versions of a public reply, each under 75 words: one warmer, one more matter-of-fact. Rules for both: - Thank them by first name and skip stiff openings - Own any real mistake, but don't say anything that sounds like accepting legal blame - Don't argue, make excuses or share private details about the job - Apologize once, not three times - Invite them to reach me directly at [YOUR PHONE OR EMAIL] so I can put it right - Write it with future customers in mind, since they'll read it too Then tell me in one line which version you'd post and why.
Paste the bad review and what really happened. You get a short, calm public reply that owns real mistakes, skips excuses and moves the conversation to a call.
Step by step
- Copy the review, the star rating and the reviewer's first name.
- Write two lines on what actually happened, in your own words.
- Paste both into the prompt and pick the version that fits.
- Post it, then contact the customer to fix it privately.
What you'll get
Two short public replies to choose from and a recommendation, both written to reassure future customers.
Google says never share a reviewer's private details in a reply.
- Made for
- Small business owners
- Works in
- ChatGPT, Claude, Gemini
