Answer a hostile message with a calm reply that ends the fight
It sorts their message into what needs an answer and what's just bait, then writes a reply that skips the bait.
A picture made with AI to show the idea.
Your prompt
Fill in your details. Skip any you like.
ChatGPT and Claude open with your prompt already typed in. Gemini can't be filled in from a link, so its button copies your prompt: paste it into the new chat.
The prompt that gets copied
I got this message from [WHO SENT IT, e.g. a difficult client or a co-parent]: [PASTE THEIR MESSAGE]. The facts are: [THE FACTS, e.g. the invoice was due on the 1st]. What I want to happen next: [YOUR GOAL, e.g. keep the client and get paid]. Help me reply using the BIFF method: brief, informative, friendly and firm. First, list each point in their message and label it as needs an answer, can be ignored, or bait meant to provoke me. Then write two replies under 120 words, one warmer and one more businesslike. Answer only the points that need an answer. No sarcasm, no defending my character and no apologies for things I didn't do. Assume a manager, judge or stranger might read it later, so keep it calm and factual. End with one clear next step or boundary. If this sounds like it needs a lawyer or another professional, say so.
Paste the nasty message you got and the facts. You get a brief, friendly, firm reply that answers only what needs answering, plus a list of the bait to ignore.
Step by step
- Copy the hostile message exactly as you got it.
- Paste the prompt and fill in the facts and what you want.
- Pick the reply that sounds most like you.
- Wait an hour, reread it, then send.
What you'll get
A point-by-point read of their message and two calm, short replies you can send without regret.
Not legal advice. For court or custody matters, check messages with your lawyer before you send them.
- Made for
- Everyone, Small business owners, Coaches
- Works in
- ChatGPT, Claude, Gemini
Before