# Keep a customer feedback tracker that updates itself

> An OpenAI engineer has her dot gather user feedback and keep a live tracker up to date without being asked.

Give your ChatGPT dot one standing job: gather what customers say in your inbox and reviews, and keep a live tracker of themes. You get a weekly summary of what's working and what's not.

- Page: https://thesolocreators.com/prompts/live-customer-feedback-tracker-with-a-dot/
- Category: Put your business on autopilot
- Made for: Small business owners, Creators, Coaches
- Works in: ChatGPT
- Time: About 30 minutes to set up, then 5 a week
- Effort: Advanced
- Note: Dots need ChatGPT Pro or Business Premium, age 18+, and aren't in every region yet (as of October 2026).
- Published: 2026-10-24

## Can ChatGPT keep track of my customer feedback automatically?

Yes, if you have a ChatGPT dot: give it a standing goal to gather feedback from the places you connect and keep a tracker grouped by theme. As of October 2026, dots need ChatGPT Pro or Business Premium. Busy shops can ask for an alert when one complaint repeats. Solo coaches may only need the Friday summary. Add a rule so it never replies to a customer without asking you.

## The prompt

Fill in the parts in [square brackets], or leave them and the AI will ask you for them.

```text
Your ongoing job is to keep a customer feedback tracker for [YOUR BUSINESS, e.g. Tidewell Coaching].

Where to look: [FEEDBACK SOURCES, e.g. my inbox, form replies, Google reviews]. Check every [HOW OFTEN, e.g. weekday morning].

For each new piece of feedback, add a row: date, source, customer first name only, what they said in one line, theme (praise, complaint, question, idea), and urgency.

Group the rows into themes and keep a count for each. If the same complaint shows up three times in a week, tell me right away.

Every [SUMMARY DAY, e.g. Friday], send me a short summary: the top three themes, one quote for each, what changed since last week and one thing I could fix next.

Never reply to a customer or share anything without asking me first.
```

## Step by step

1. Create your dot in the ChatGPT desktop app or on desktop web
2. Open its profile and connect your email under Customize > Plugins
3. Add a custom rule so it asks before it replies to anyone
4. Send it the prompt below as its goal
5. Check the tracker and the Friday summary each week

## What you'll get

A live tracker of customer feedback grouped by theme, alerts for repeat complaints and a short weekly summary with quotes.

## Good to know

**Can ChatGPT keep track of my customer feedback automatically?** Yes, if you have a ChatGPT dot: give it a standing goal to gather feedback from the places you connect and keep a tracker grouped by theme. As of October 2026, dots need ChatGPT Pro or Business Premium. Busy shops can ask for an alert when one complaint repeats. Solo coaches may only need the Friday summary. Add a rule so it never replies to a customer without asking you.

**Which AI tools does this work in?** It works in ChatGPT. On this page, ChatGPT opens with your prompt already typed in. Dots need ChatGPT Pro or Business Premium, age 18+, and aren't in every region yet (as of October 2026).

**How long does it take?** About 30 minutes to set up, then 5 a week. It's rated "Advanced". There are 5 steps, listed above.

**What do I need before I start?** Just your details for 4 blanks: your business, feedback sources, how often and summary day. You can skip any, and your AI will ask for them.

**What will I get back?** A live tracker of customer feedback grouped by theme, alerts for repeat complaints and a short weekly summary with quotes.

Idea spotted on X, shared by @ChatGPT: https://x.com/ChatGPT/status/2113753218543243304. The prompt is The Solo Creators' own version.

## Go further

Ready-made skills in the Solo Creators AI Studio (https://thesolocreators.com/studio/) that fit this: Second Brain (Give your AI a memory it reads across every project, so it finally knows your business); Watch It For Me (Drop any video link and get the step-by-step playbook, the full timestamped transcript, and the best quotes. Without watching it).

From AI Use Cases and Prompts by The Solo Creators: https://thesolocreators.com/prompts/. Free to use; please link back to the page when you share it.