# Answer client questions in your voice with a Gemini skill

> Gemini can build the skill for you from a chat you've already had.

Save your policies, FAQs, and tone as a Gemini skill. Next time a client emails a question, type / and the skill name, paste their message, and get a reply that's accurate and sounds like you.

- Page: https://thesolocreators.com/prompts/gemini-skill-client-faq/
- Category: Wow your clients
- Made for: Coaches, Consultants, Small business owners
- Works in: Gemini
- Time: 10 minutes to set up, then seconds per reply
- Effort: Advanced
- Note: For users 18+. Skills replace Gems, and personal Gems move over automatically in November 2026.

## The prompt

Fill in the parts in [square brackets], or leave them and the AI will ask you for them.

```text
I want a reusable way to answer client questions. I'm a [YOUR ROLE, e.g. wedding photographer] and my clients are [YOUR IDEAL CLIENT, e.g. engaged couples]. I've attached my FAQ and policies: [YOUR FILE NAMES, e.g. FAQ.pdf and Policies.pdf]. When I paste a client message, do this: answer only with facts from my files; if the answer isn't there, say 'I'll check and get back to you' instead of guessing; keep it under [WORD LIMIT, e.g. 150] words; sound [YOUR TONE, e.g. warm, direct, no jargon]; sign off with [YOUR SIGN-OFF, e.g. Talk soon, Maya]. If the question touches [TOPICS I HANDLE PERSONALLY, e.g. billing disputes, refunds], don't answer it. Flag it for me instead. Please turn these instructions into a skill called 'Client replies' so I can reuse it.
```

## Step by step

1. Paste the prompt in Gemini and attach your FAQ or policy document.
2. Let Gemini turn the instructions into a skill called 'Client replies.'
3. Type / in the prompt bar next time, pick the skill, and paste the client's message.
4. Review and personalize the draft before you send it.

## What you'll get

A saved 'Client replies' skill that drafts accurate, on-brand answers in seconds and flags the touchy ones for you.

## Good to know

**Which AI tools does this work in?** It works in Gemini. On this page, one tap copies the prompt and opens the app, so you just paste. For users 18+. Skills replace Gems, and personal Gems move over automatically in November 2026.

**How long does it take?** 10 minutes to set up, then seconds per reply. It's rated "Advanced". There are 4 steps, listed above.

**What do I need before I start?** Just your details for 7 blanks: your role, your ideal client, your file names, word limit, your tone, your sign-off and topics i handle personally. You can skip any, and your AI will ask for them.

**What will I get back?** A saved 'Client replies' skill that drafts accurate, on-brand answers in seconds and flags the touchy ones for you.

Idea spotted on the official docs, shared by Deven Tokuno (Google): https://blog.google/products-and-platforms/products/gemini/automate-tasks-with-skills/. The prompt is The Solo Creators' own version.

## Go further

Ready-made skills in the Solo Creators AI Studio (https://thesolocreators.com/studio/) that fit this: Website Audit (An evidence-cited, branded audit of any site, ready to hand a client); Slide Deck Designer (A blog post or an idea into a beautiful, on-brand deck. No Canva, no Gamma, no designer).

From AI Use Cases and Prompts by The Solo Creators: https://thesolocreators.com/prompts/. Free to use; please link back to the page when you share it.