# Find out what customers really say in your reviews

> It hands you your customers' own phrases, which double as ready-made copy for your website.

Paste your recent reviews and comments. You get the top themes people praise and complain about, their exact words, the reviews that need a reply and three fixes to make this week.

- Page: https://thesolocreators.com/prompts/find-what-customers-really-say-in-reviews/
- Category: Make smarter decisions
- Made for: Small business owners, Coaches, Consultants
- Works in: Gemini, ChatGPT, Claude
- Time: About 10 minutes
- Effort: A few steps
- Note: Gemini Spark can run this weekly on Google AI Pro or Ultra in the US. Any plan works if you paste.

## The prompt

Fill in the parts in [square brackets], or leave them and the AI will ask you for them.

```text
You're my brand health analyst. Below are recent reviews and comments about [YOUR BUSINESS, e.g. a family dental practice]. Read every one, then give me: 1) The top 5 things people praise, with how many reviews mention each and one short quote. 2) The top 5 complaints or worries, ranked by how often they show up, with a quote for each. 3) Any review that needs a reply from me this week, with a short, kind reply drafted for it. 4) Three changes I could make this week that would fix the most common complaint. 5) Five phrases customers use that I should put on my website. Don't invent anything that isn't in the reviews. Reviews: [PASTE REVIEWS]
```

## Step by step

1. Copy your last 30 to 50 reviews from Google, Facebook or your social comments.
2. Paste them into the chat under the prompt below.
3. Reply to the flagged reviews, then add the customer phrases to your website.

## What you'll get

A one-page report on what's working, what's hurting you, which reviews need a reply and the customer phrases worth reusing.

## Good to know

**Which AI tools does this work in?** It works in Gemini, ChatGPT and Claude. On this page, ChatGPT and Claude open with your prompt already typed in. Gemini Spark can run this weekly on Google AI Pro or Ultra in the US. Any plan works if you paste.

**How long does it take?** About 10 minutes. It's rated "A few steps". There are 3 steps, listed above.

**What do I need before I start?** Just your details for 2 blanks: your business and paste reviews. You can skip any, and your AI will ask for them.

**What will I get back?** A one-page report on what's working, what's hurting you, which reviews need a reply and the customer phrases worth reusing.

Idea spotted on X, shared by @GeminiApp: https://x.com/GeminiApp/status/2069143099243438580. The prompt is The Solo Creators' own version.

## Go further

Ready-made skills in the Solo Creators AI Studio (https://thesolocreators.com/studio/) that fit this: Board of Advisors (Convene seven AI advisors who debate your decision, vote, and hand back a stress-tested verdict); Fact Checker (Every quote, number, date, and link in your draft checked against its real source, with the fixes handed back as tracked changes you accept or reject).

From AI Use Cases and Prompts by The Solo Creators: https://thesolocreators.com/prompts/. Free to use; please link back to the page when you share it.